#LISprochat lead-in - topic & questions for Mon Dec 17 2018 - 8:30pm ET

via Wikimedia Commons

TOPIC

#LISprochat Winter Holiday Extravaganza part 2: Libraries and holiday customer service

As promised it's part 2 of our winter holiday extravaganza and it's all about the unique experience that can be customer service during the holiday season.

PLEASE REMEMBER THAT WE'VE CHANGED THE TIME TO 8:30PM ET!

QUESTIONS

We post the questions here in advance of the chat so you can decide whether or not this topic is of interest to you and/or prepare your answers in advance.

Q1 Tell us about your worst holiday-related customer service experience in the library

Q2 Tell us about your best holiday-related customer service experience in the library

Q3 Does your library have a required holiday greeting that you use? If so, what is it? If not, what holiday greeting do you use by default and why?

Q4 Do you feel like your library does a good job of providing inclusionary holiday related customer service overall? What do you think they need to change?

PLEASE CONSIDER JOINING IN ON TWITTER AT 8:30 PM ET NEXT MONDAY, DECEMBER 17 USING THE #LISPROCHAT HASHTAG.