#LISprochat lead-in - topic & questions for Mon Oct 21 2019 - 8:30pm ET

by Manchester City Library via flickr

TOPIC

Dealing with difficult library patrons

Thanks to Annie from the last chat for suggesting this next topic!

Here are some reference articles:

How to Deal with the Grumpy Patron
Dealing With Difficult Patrons
Difficult Library patrons in academe: It’s all in the eye of the beholder
How to Deal with Difficult Customers Using These 7 Psychological Strategies
7 Steps For Dealing With Angry Customers

PLEASE REMEMBER THAT WE'RE CHANGING THE TIME TO 8:30PM ET!

QUESTIONS

We post the questions here in advance of the chat so you can decide whether or not this topic is of interest to you and/or prepare your answers in advance.

Q1 Tell us about a time where you had to deal with a patron who was being difficult, what were they doing? What did you do?

Q2 What suggestions do you have for those looking for advice on dealing with difficult patrons?

Q3 What do you think are the best way(s) to deal with a problem patron? Does your library have policies around this?

Q4 Do you ever go through any type of reflection after a particularly tense patron interaction?

PLEASE CONSIDER JOINING IN ON TWITTER AT 8:30 PM ET NEXT MONDAY, OCTOBER 21 USING THE #LISPROCHAT HASHTAG. 

#LISprochat lead-in - topic & questions for Mon Oct 7 2019 - 8:30pm ET ANNIVERSARY CHAT! #lisprochatis

5th birthday cake by Andy Eick via Flickr

TOPIC

HAPPY 5th ANNIVERSARY TO #LISPROCHAT: Translating Skillsets- how to sell yourself to non-libraries & sell libraries on your non-lib skills

Leigh and I realised that we completely forgot to celebrate the chat's 5th anniversary! Which was actually back on March 8th of this year, oops! So we've actually been chatting for five-and-a-half years at this point! I've decided that to celebrate, we're going to go back to our roots, we're revisiting the first chat we ever ran (back when we were still #inaljchat), which funnily enough I was one of the co-hosts for!

The chat was originally based on this article: Translating Non-Library Skills to a Library-Directed Résumé. Interesting enough this is what we're discussing in my LIS foundations class at the University of Alberta this week too and I had no idea about that connection until I sat down to write this post!

PLEASE REMEMBER THAT WE'RE CHANGING THE TIME TO 8:30PM ET!

QUESTIONS

We post the questions here in advance of the chat so you can decide whether or not this topic is of interest to you and/or prepare your answers in advance.

Q1 What do you think are the most transferable LIS skills you learned in school or on the job? What industries do you think they apply to?

Q2 How do you showcase your transferrable skills on your resumes and in your cover letters?

Q3 What are some positions you think LIS skills translate really well too? Have you ever worked in any of these roles?

Q4 What do you think the future is for librarians in non-library roles?

PLEASE CONSIDER JOINING IN ON TWITTER AT 8:30 PM ET NEXT MONDAY, OCTOBER 7 USING THE #LISPROCHAT HASHTAG.