#LISprochat lead-in - topic & questions for Mon Dec 17 2018 - 8:30pm ET

via Wikimedia Commons

TOPIC

#LISprochat Winter Holiday Extravaganza part 2: Libraries and holiday customer service

As promised it's part 2 of our winter holiday extravaganza and it's all about the unique experience that can be customer service during the holiday season.

PLEASE REMEMBER THAT WE'VE CHANGED THE TIME TO 8:30PM ET!

QUESTIONS

We post the questions here in advance of the chat so you can decide whether or not this topic is of interest to you and/or prepare your answers in advance.

Q1 Tell us about your worst holiday-related customer service experience in the library

Q2 Tell us about your best holiday-related customer service experience in the library

Q3 Does your library have a required holiday greeting that you use? If so, what is it? If not, what holiday greeting do you use by default and why?

Q4 Do you feel like your library does a good job of providing inclusionary holiday related customer service overall? What do you think they need to change?

PLEASE CONSIDER JOINING IN ON TWITTER AT 8:30 PM ET NEXT MONDAY, DECEMBER 17 USING THE #LISPROCHAT HASHTAG. 

#LISprochat lead-in - topic & questions for Mon Dec 10 2018 - 8:30pm ET

via Wikimedia Commons

TOPIC

#LISprochat Winter Holiday Extravaganza part 1: Libraries and holiday prep/programming

There are so many different holidays that take place in and around December. So Leigh and I want to wish everyone a happy holiday and we hope 2018 ends pleasantly for everyone! In honour of that fantastic diversity, let's take some time to find out what everyone does at their libraries for the winter holidays. We're going to do this in 2 parts as you can tell from the title. Part 2 will be all about the unique experience that can be customer service during the holiday season.

PLEASE REMEMBER THAT WE'VE CHANGED THE TIME TO 8:30PM ET!

QUESTIONS

We post the questions here in advance of the chat so you can decide whether or not this topic is of interest to you and/or prepare your answers in advance.

Q1 What kind of prep does your library do for the winter holidays? Do you decorate - if so, is there one holiday that gets prioritised over the others? What are your thoughts about that if you feel comfortable sharing them.

Q2 What kind of holiday programming or community engagement does your library offer in December?

Q3 For my fellow academic library people, how does your library handle the end of the semester and the exam crunch?

Q4 Lastly, if you had complete control and cost were no object and you had infinite resources, how would you celebrate the winter holidays at your library?

PLEASE CONSIDER JOINING IN ON TWITTER AT 8:30 PM ET NEXT MONDAY, DECEMBER 10 USING THE #LISPROCHAT HASHTAG.